The Cien Hotel employees are available 24-hours a day and can book tours and tickets. Business guests might be interested to know the hotel has an express check-in/check-out feature which takes away a lot of the usual hassles, leaving you with more time to get on with your work. Amenities offered include a dry cleaning service, a safe-deposit box and luggage storage. Internet access is available for travellers who need to remain connected while on the road. The hotel facilities include conference room(s), a business centre and meeting rooms.

Xian City Wall, Revolution Park and Xian City Hall are within easy driving distance of the Cien Hotel. The hotel is conveniently located for sightseeing in Xi'an with Shaanxi History Museum and Big Wild Goose Pagoda only 10 minutes away. The centre of Xi'an is 20 minutes away by car. Xian Jiaotong University, Bell Tower and Xingqing Park are under 10 minutes away by car.